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FAQ - Frequently Asked Questions

Answers to our most frequently asked questions are posted here. If you are having an issue that isn't covered below, please send us a message and we'll get back to you with an answer as soon as possible.


How do I post an ad?

After becoming a member of MarketPad.com, click the "add new" tab in the upper right corner. Choose your appropriate category and follow the instructions on the create listing page. You can edit, renew, delete or make changes to your ad as often as you wish. All Real Estate, Vehicle, Jobs, Classifieds, and Events sections are free.

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I created my ad but I don’t see it in the search results, what should I do?

If you feel you filled out your ad correctly and it isn’t showing up in the results, first check to make sure you have activated the ad by selecting "publish". Also, make sure that when you look for your ad in search results, you are looking in the proper zip code area. All our ads are entered based on location. There is a link to all your listings in your account dashboard. That link will show the status of every listing you have on the site.

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How do I post a free classifieds ad?

All MarketPad.com Classifieds ads including our Real Estate, Vehicles, Jobs, Events and Garage Sales are free. Just become a member to create your ad and follow our easy to understand upload system.

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How long does each ad stay active?

All of our free ads are active for one full year after initial publishing, but you may de-activate or delete any time when your item sells. Our business page ads as well as our affiliate banners are also active for one year from the date of purchase.

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How do I edit my listing?

MarketPad.com makes it easy to edit your listing as often as you wish. When a member is signed in, you may click “my account dashboard” or "Listings" in the dropdown menu on the upper right corner of every page. Click on the listing you'd like to edit and select "all done" when finished. Your ad will reflect the changes you've made.

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How do I delete an ad?

MarketPad.com makes it easy to delete any ad for any reason. When a member is signed in, a “my account dashboard” appears in the upper right corner of every page. Click that link and scroll down to My Listings to select the ad you’d like to delete. Select “delete” and then confirm delete by selecting OK on the pop-up. Your ad is now removed from the system.

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What is My Account Dashboard?

Your account dashboard is your personal MarketPad.com control center. From your dashboard you can edit your profile, update your password and/or account information, read your messages from other users, place ads, as well as keep track of all your current ads including page views.

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How do I upload photos?

When you create an ad you will find a section mark “Images”. Click the “browse” button and search your computer folders which contain the images you’d like to upload. Select the files by double-clicking on the appropriate image. You will have an opportunity to change the image at any time by repeating the process.

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How many photos can I include in my ads?

At present time members have the ability to upload as many images as they'd like for each ad.

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Why are my photos taking so long to upload?

If your photos are taking too long to upload consider resizing them with any photo editing software. Ideally, the photos shouldn’t be larger than 2MB in size.

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How often can I edit or update my ad?

You can edit or update your ad as often as you wish.

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How long will my listing stay active?

How long your ad or listings stays active depends on which type of ad you're placing. Our paid Power Pages stay active for one year.

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How do I extend my listing?

As the time frame for your ad comes close to expiration, you will be offered the option of extending the ad. To extend your ad click on your dashboard, find the ad and click "renew". Your ad is now extended.

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How do I pay for my Business Directory listing?

After creating your Business Page or banner, you will be sent to your shopping cart where you will purchase and activate your business directory ad.

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What payment methods do you accept for my Business Directory Listing or banner?

Accepted methods of payment for ads are by credit card or through paypal.

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How often can I post an ad?

You can post as many ads as you’d like assuming you’re a member in good standing and have read and understand our terms of use.

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Do I have to include my email or phone in the ad?

When creating your ad you will be given the option of including your contact information, including name, email or phone number in the ad. If you choose not to include any of that information, users will still be able to contact you by clicking the “contact me” button or by visiting your profile and selecting “send message”.

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How do people respond to the ad if I don’t include my contact information?

If you choose not to include any detailed contact information, users will still be able to contact you by clicking the “contact me” button or by visiting your profile and selecting “send message”.

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How do I receive messages from other users?

Other users have the ability to send you a message through our MarketPad.com messaging system. When MarketPad.com receives a message for you, we will send an alert to the email that you registered with letting you know you have mail. That alert will contain a direct link to the message you receive which you will then sign on to read and respond if necessary.

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Can I include links and html tags in my ad?

Our description text area contains a text editor that allows users to insert links directly in their ad. Users can also link to images hosted on other sites (personal website, photobucket, etc.) and those images can be embedded directly in your page.

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What types of ads are prohibited?

Read our terms of service to read our policy in it’s entirety, but any ad containing or with links directing to any illegal activities, including violations of Fair Housing Laws, Equal Opportunity Laws, Obscenity Laws, as well as ads containing profanity or nudity. Additionally, any ads impersonating or harassing other members, containing hate speech as defined by MarketPad.com Terms of Use will be removed and in all cases users will be removed from our system immediately.

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Who can see my ad?

Anyone, anywhere who has access to the internet can view your ad. Users can search by location, price, keywords and other criteria to narrow down their list of results, but all ads are viewable by all users.

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How do I contact a seller or advertiser?

Depending on whether the seller or advertiser has included their contact information, you can either phone or email them directly by using their information provided, or if not present, you can select “send message” from their profile or “contact me” on the ad itself. This will send the seller or advertiser a message through our MarketPad.com messaging system and they will be alerted through their own email address that they have a message.

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I tried to become a member but I never received an email from you. What should I do?

Upon registering you will be prompted to include your email address in order for MarketPad.com to communicate with you. Make sure your email address is spelled correctly before submitting. You will be emailed a confirmation within minutes. If after registering you don’t receive your confirmation email from MarketPad.com within a few minutes, check your spam or bulk folders. If messages from us are in your spam folder make sure you mark them as Not Spam if your email server allows that in order to direct future emails from MarketPad.com directly to your inbox.

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How do I change my password?

Your account dashboard has a direct link to change password. Select account information to change your password.

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What are MarketPad.com’s terms of use?

Please review our Terms of Use here.

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What is MarketPad.com’s Privacy Policy?

Please review our Privacy Policy here.

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Do you sell my email address?

No. MarketPad.com will never sell any email addresses.

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What do I do if another member harasses me or sends me negative comments?

Please email us at abuse@MarketPad.com immediately. In your email please provide as much information as possible so we can identify the ad or the user.

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What do I do if another member impersonates me?

Please email us at abuse@MarketPad.com immediately. In your email please provide as much information as possible so we can identify the ad and the user. We cooperate 100% with all law enforcement on these issues.

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What do I do if I pay for an item and the seller never sends it or is unreachable?

If you’re involved in a transaction where the seller has not sent the item upon receipt of payment, please let us know so we can look into it on the site, and so we can be prepared to provide whatever help we can to police and other investigators. While MarketPad.com cares about your online experience and want every transaction to be a positive one, MarketPad.com is not involved in any transaction and we do not monitor or guarantee any transaction.

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How do I report an ad that’s offensive and/or includes nudity or profanity?

Every ad contains a link to report the ad to MarketPad.com. By clicking that link you are acknowledging that you have read and understand our Terms of Use. Misuse of MarketPad.com's “report ad”, "flagging system" or other monitoring systems in any way, including using the flagging tool to remove ads of competitors is a violation of our terms of use and will result in expulsion from MarketPad.com.

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What is my User Profile and how do I create one?

Your user profile is an important tool to help you promote yourself or your business. When visitors click on your profile they have the ability to visit any of your listings with a click of the mouse. Your profile also acts as your home page with it's own non-changing web address based on your username! For information on how to change your username, see "How do I edit my account". We allow multiple profiles to make it easy to separate your business presence from your personal or group identitiy. Select "create new" to create a new profile. You are allowed unlimited profiles at this time.

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How do I edit my account information including Username?

Your important account information can be edited at any time including email address, password and Username by clicking the "Edit my account" link in your Account Dashboard. For specific instructions, see our How To.

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How do I create a coupon?

Creating a custom coupon is easy at MarketPad and can be updated as often as you wish. Our coupon distribution center is included in our premium business packages. Click here for more information

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What is an affiliate banner ad?

Rotating affiliate banners are active for one year. Each banner is customizable and rotates in prominent areas of our site based on category and location. Each banner includes an image upload area for your logo or other appropriate image, a main title section and a callout section. You can update your ad as often as you wish including image, text, category and areas of placement. Click here for more information

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How do share or email a listing?

Every listing has a share section near the main image (look for the facebook "f"). Click the appropriate link or the orange and white PLUS sign and you can instantly share your listing on facebook, twitter, or any one of the over 300 choices.This section also contains a link to email the listing. Click here for more information

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What is the "grab e-flyer"?

An e-flyer is a templated version of your listing that you may use in other sites or applications that allow HTML formatting. After you have created your ad, click the “e-flyer” button and copy the code. Paste that code into whatever site or application you have open that accepts HTML (some email accounts, your personal website, other sites that allow HTML) and an attractive, template version of you page will show on that new page. Depending on the site or application you’re using, you may have to paste into the “source code” of the editor. Read More

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How do I add a video to my page?

We’ve made embedding videos very easy at MarketPad.com. The first step is to make sure you have your video hosted on a video site – that means as long as the video can be viewed at youtube.com, vimeo.com, or any other video hosting site, that video can be embedded into your page at MarketPad. Most video sites like Youtube have a share or embed button near the video. Click that button and a short code will pop up. Copy that code (there may be a “copy” link) and insert that code into your MarketPad page using our “Embed Media” link in our editor. Choose the spot where you’d like your video to appear, click that button and paste the code from the original video page and insert. That’s it! Click here for a more detailed walk-through of the process

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How can I accept credit cards on my page?

MarketPad offers our MarketPlace members an integrated payment option directly in their MarketPad page and on their MarketPad hosted subdomain website. Just create a free business profile and connect through our affiliate Stripe who handles the credit card transaction process, and you can start accepting credit card payments on any item you that you offer shipping options on. With our MarketPlace worldwide search option, your items now have national exposure! There is no added cost through MarketPad - you only pay an additional fee through Stripe for each transaction. You will be able to view additional details when registering through Stripe.

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